Terms & Conditions

Ways to Pay

Our preferred method of payment is Paypal using the ‘Add to basket’ button.  This is the easiest method to use and Paypal accept payments by MasterCard, Visa, American Express, Maestro, Solo, Switch, Delta and Visa Electron.  If you prefer to pay by cheque please email us with details of which item(s) you wish to purchase and your name and address and once your cheque has cleared we will post the items out to you.


Our items are made to order and under normal circumstances will be despatched within 5 – 7 working days after payment has been received using Royal Mail.  During busy periods and public holidays, such as Christmas and New Year, your item(s) may take longer to reach you.  Some of our charms, particularly in the ‘Cinta Collection’ are sourced from Bali and can take several weeks to arrive.  In any instance where the charm required for an order is not in stock we will advise the customer of this at the time the order is placed together with an anticipated time frame.  If this time frame is unacceptable you have the right to cancel the order.

In the event of late delivery, or an item not being delivered, we follow the guidelines and policy laid down by Royal Mail.  They will only investigate the matter once at least 15 working days have elapsed since the date the item was expected to be delivered pertinent to the service chosen.  Any replacement will not be authorised until this procedure has been followed.

Returns & Exchanges

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

We hope you will love your Jacy & Jools item but if you change your mind we will happily refund or exchange your item within 14 working days after the date of receipt of the goods.  The item must, however, be unworn and unused and you must advise us within the 14 day period that you wish to return the goods.  

Please note, for hygiene reasons, earrings cannot be returned unless faulty,  Custom/personalised items may not be returned unless they are faulty.

We advise you use Royal Mail’s Recorded Signed For service to ensure safe receipt as we cannot be held responsible for items lost in the post.  Any postal charges incurred will only be refunded in the case of faulty goods.  The basic delivery cost of getting your initial order to you will be refunded.  Please note, if you opted for an enhanced postal service only our basic postal charge will be refunded. 

Our returns address is:

26 Pennymoor Drive, Altrincham, Cheshire, WA14 4UT

but please contact us via email first. 

Custom Items

If you see an item on our site and would like to put your own unique stamp on it please don’t hesitate to contact us at info@jacyandjools.co.uk and we can discuss your requirements.  Custom/personalised items may not be returned unless they are faulty so please ensure your instructions are clear and no words are mis-spelt as we cannot be held responsible for your error.

Shipping Costs

We charge a flat rate of £2.50 for postage and packing.  International customers please contact us by email prior to placing an order. 

Sizing and Colour Display

All measurements are approximate however we do try our best to measure as accurately as possible to give the best possible idea of the size of the item you are ordering.

 Please note each computer monitor’s representation of the item colour may vary and whilst every care is taken when photographing our jewellery, again, there may be a slight variation from the original colour.


All our bracelets are string using professional grade jewellers’ elastic. Sometimes, however, over time and depending on wear the elastic in your bracelet may become a little looser than it was when you bought it. We offer a re-string service which we recommend you make use of if your bracelet appears to be loosening to restore the original fit of the bracelet and minimise the, unlikely, risk of breakage. We made a small charge of £5 per bracelet for this service with a postal charge of £2.50. We recommend you use a recorded delivery service when returning your bracelet to us, with a covering letter, to 26 Pennymoor Drive, Altrincham, Cheshire, WA14 4UT. Please add the re-stringing service to the basket here and proceed through the checkout process prior to returning your bracelet.

A note about fine silver

Silver clay (also known as PMC) was developed in Japan in the 1990s and is a combination of water, binders and small particles of silver.  It can be moulded by hand and then heated in a kiln to remove the binders and fuse the metal particles into a sold form.  The fired item can be polished, soldered and enamelled like any other sterling silver item.  Unlike sterling silver which is .925 (92.5% silver), silver clay is fired to .999 (99.9%) fine silver.

A note about hallmarking

Only silver items with a total weight of metal of over 7.78 grams are required by the Assay Office to be hallmarked.  For further information about how our jewellery is described in line with hallmarking regulations please go to our Hallmarking page.

The Hallmarking Act 1973

Cookie Usage

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites

Our cookies help us:

  • Make our website work as you’d expect
  • Save you having to login every time you visit the site
  • Remember your settings during and between visits
  • Improve the speed/security of the site
  • Allow you to share pages with social networks like Facebook
  • Continuously improve our website for you
  • Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do)

We do not use cookies to:

  • Collect any personally identifiable information (without your express permission)
  • Collect any sensitive information (without your express permission)
  • Pass data to advertising networks
  • Pass personally identifiable data to third parties
  • Pay sales commissions

Granting us permission to use cookies

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

More about our cookies

Our own cookies

We use cookies to make our website work including:

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There is no way to prevent these cookies being set other than to not use our site.

Social Website Cookies

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Third Party Cookies

Our site, like most websites, includes functionality provided by third parties.  The only third party cookies we use allow the functionality of the PayPal payment facility.  Disabling these cookies will disable the ability to pay.

Anonymous Visitor Statistics Cookies

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called analytics programs also tell us if , on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend.

Turning Cookies Off

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